Política de reembolso

NOIRELLE — Return & Refund Policy

Last updated: August 2026

Return Window

All return requests must be initiated within 30 days of the confirmed delivery date as recorded by the carrier's tracking system. Requests submitted after this period will not be accepted under any circumstances, with no exceptions.

Eligibility Requirements

To qualify for a return, your item must meet all of the following conditions:

  • Unworn and unused, with no signs of use on the sole, heel, or upper
  • In its original condition and original packaging, including any dust bags, tissue paper, or accessories included
  • Accompanied by proof of purchase

Items that do not meet every one of these conditions will be automatically rejected, regardless of the reason for return.

Non-Returnable Items — Final Sale

The following are considered final sale and are not eligible for return or refund under any circumstances:

  • Items purchased with a discount code, promotional price, bundle, or any reduced price — unless a verified manufacturing defect is present and documented per the requirements below
  • Gift cards
  • Items where the customer selected an incorrect size. NOIRELLE provides a detailed size chart on every product page prior to purchase, including US, EU, and UK conversions. NOIRELLE is not responsible for sizing errors made by the customer at the time of order placement, including errors related to foot width or personal fit preference
  • Items where the customer's foot width or instep does not accommodate the product's fit, as footwear fit varies by individual anatomy and cannot be guaranteed beyond the stated size
  • Orders where an incorrect or incomplete shipping address was provided by the customer at checkout
  • Orders confirmed as delivered by the carrier's tracking system. Once a package is marked as delivered, NOIRELLE assumes no responsibility for theft, loss, or mishandling occurring after confirmed delivery
  • Returns based on buyer's remorse, change of mind, personal dissatisfaction, or failure to meet personal style expectations not related to a verified manufacturing defect
  • Items that show any sign of wear, including but not limited to sole scuffing, heel scratching, or upper creasing — these will be automatically rejected upon inspection

Patent Leather & Transparent Heel — Material Notice

Please read before purchasing. NOIRELLE products are crafted from patent leather and feature transparent acrylic heels with interior decorative elements. By purchasing, you acknowledge the following material characteristics:

  • Patent leather is a high-gloss material that may present minor surface variations, small marks, or slight sheen inconsistencies inherent to the manufacturing process. These are not considered manufacturing defects
  • Transparent acrylic heels may present micro-bubbles, minor inclusions, or slight variations in clarity inherent to the casting process. These characteristics are not considered manufacturing defects
  • Color representation — patent leather reflects light differently depending on screen calibration, photography lighting, and environment. Minor color variation between product images and the physical product does not constitute grounds for a return or dispute

Damages & Manufacturing Defects

Inspect your order immediately upon receipt. NOIRELLE will only accept claims for items that arrive visibly damaged due to transit or that present a verified manufacturing defect. Claims must be reported within 48 hours of the delivery timestamp recorded by the carrier. Reports submitted after this window will not be accepted and will constitute the customer's acceptance of the item as received.

Required to process your claim:

  • A continuous, unedited unboxing video clearly showing the sealed package and the damage or defect at the exact moment of opening
  • Proof of purchase
  • Clear photographs of the specific defect from multiple angles

Failure to provide all required evidence within the 48-hour window will result in automatic rejection of the claim. No exceptions will be made.

The following are expressly not considered manufacturing defects:

  • Minor surface marks or variations inherent to patent leather
  • Micro-bubbles or clarity variations in the transparent acrylic heel
  • Scuffs, scratches, or damage occurring after delivery
  • Damage resulting from use on rough, wet, or uneven surfaces
  • Damage resulting from improper storage, including exposure to heat, direct sunlight, or humidity

How To Start A Return

Contact us at noirellesupport@gmail.com with your order number, reason for return, and all required evidence if applicable. Do not ship any item back without prior written approval from NOIRELLE. Unauthorized returns will not be accepted, will not be inspected, and will not be refunded. NOIRELLE reserves the right to abandon or dispose of unauthorized return shipments.

Return Shipping Costs

The customer is solely responsible for 100% of return shipping costs. Original shipping and handling fees are non-refundable under any circumstances. If a refund is approved, the original shipping cost paid at checkout will be deducted from the total refund amount. All returns must be shipped using a tracked shipping service. NOIRELLE assumes no responsibility for packages lost, delayed, or damaged in transit during the return process. Risk of loss during return shipping remains with the customer until the package is physically received and logged at our facility.

Inspection & Refund Process

Once your return is physically received, it will be inspected within 5 business days. You will be notified by email of the approval or rejection of your refund. If approved, the refund will be credited to your original payment method within 5 to 10 business days, subject to your bank or payment processor's timelines. NOIRELLE is not responsible for delays caused by financial institutions. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at noirellesupport@gmail.com.

Exchanges

NOIRELLE does not process direct exchanges. If you require a different size or item, you must initiate a return of the original item subject to eligibility requirements, and place a new separate order once the return is approved.

European Union — 14-Day Statutory Right of Withdrawal

If your order is shipped to a delivery address within the European Union, you retain the statutory right to cancel or return your order within 14 calendar days of delivery, for any reason and without justification, in accordance with EU Directive 2011/83/EU. To exercise this right, the item must be unworn and unused with no signs of use on the sole, heel, or upper, in its original condition and packaging, and accompanied by proof of purchase. This statutory right applies exclusively to EU-based deliveries and does not extend to orders shipped to any other jurisdiction.

Governing Law & Jurisdiction

This Return & Refund Policy is governed by the laws of the United Mexican States. Any dispute arising from or related to a purchase from NOIRELLE shall be subject to the exclusive jurisdiction of the competent courts of Mexicali, Baja California, México. By completing a purchase, the customer expressly accepts these terms and submits to this jurisdiction.

Contact

For all return and refund inquiries: noirellesupport@gmail.com
Please include your order number in all communications.